Not good eh? It could be that your judgment says this was due to the system, not the person. You think the system may actually induce this behaviour in people. In that case, check out the left icon because you need to find out where the systemic errors are so you can correct them and restore your system.

If your feeling rather is that this action had more to do with personal factors, such as rules that were clear but not followed, then this is more worrying. Select the right icon.